Frequently Asked Questions

• How can I mark a transaction from a bank as an internal transfer?

  Tap on a transaction preview →  Tap on the category field → Then find “Transfer to/from” at the bottom of the screen → Tap on it to see the list of accounts that you’ve added to Saldo → Select the account money was sent to or from. After you save the transaction, you will see that it no longer affects any income or expense reports.

• What do I do with transfers to or from my accounts that are not present in Saldo?

  Saldo is designed to see the complete picture of your finances, so it works best when you add all parts of your financial life, like cash, savings, and debts, in the Accounts tab. However, if you wish not to, you can create a manual account called “Accounts outside Saldo” and press “Exclude from the total balance.” Then, next time you have an incoming or outgoing transaction to an account that is not present in the app, press on the category field → Find “Transfer to/from” at the bottom of the screen → Choose “Accounts outside Saldo.” These transactions will be excluded from income and expense reports.

• How do I mark a transaction from a bank as a cash withdrawal?

  When you perform transfers between a synced account and an account with manual input, we recommend waiting for a transaction from a synced account to appear in Saldo. When you receive one, tap the category field → Find the “Transfer to/from” button at the bottom of the screen → Select the manual account the money was sent to or from. After saving the transaction, you will see that the balance of the manual account was recalculated, and the income & expense reports weren’t affected.

• How do I correctly represent debts in Saldo?

  There are two ways to create a debt account in Saldo.

  Option 1: Go to Accounts → Tap on the plus sign → Create a new debt account and specify the amount you owe or are owed.

  Option 2: Tap on the plus sign to create a new transaction → Tap on the category field → Find “Debt” at the bottom of the screen → create a debt account from the list of your contacts or simply type the name of the debtor or lender.

  By default, debt accounts are included in the total balance, but you can turn that off in the debt account settings. To mark the debt as paid, create a transfer to or from the correct debt account. These transactions won’t affect income & expense reports.

• I received a refund. Now I have an incoming and an outgoing transaction, that is skewing my reports. How can I exclude them?

  Open the incoming transaction.

  Tap on the category field.

  Look for the “Refund” button at the bottom of the list.

  Select the expense category for which you received a refund.

  Income and expense reports are calculated as the sum of transactions within each category. For example, if you have one outgoing transaction for -$100 with the expense category “Clothing” and another incoming transaction for +$100 with the same category, the total expenses for “Clothing” will be equal to 0.

• How do I import data from other apps?

  You can import your data via a CSV in the web version of Saldo 

  https://app.saldoapps.com. You will need to have a separate CSV file for each account, and you won’t be able to import data to synced accounts. Currently, we support only CSV files in our specific format, so please prepare your data according to the provided template in Google Sheets. In case you have any difficulties, our Support Team is always ready to help.

  We are working on simplifying this process to allow us to import CSV files directly from other products. Stay tuned.

• What are financial spaces used for?

  Financial spaces are created to separate your personal, family, and business finances, all in the convenience of one app. Each financial space can have its own list of accounts, categories, transaction rules, and invited members.

   

  If you have a joint budget with your spouse, you can create a family space with your partner. Your partner will be able to see everything in the space.

  If you have personal savings that you’d like to keep private from your partner, you can keep them separately in the personal space.

  You can also create a financial space for your business. This is useful if you have a business that involves regular expenses and you need to see a clear PnL and Cashflow. Your business-related costs will be kept separate from your personal money.

• Can I connect my accounts from one bank to different financial spaces?

  Absolutely. To do that, switch to another financial space, then open Settings -> Bank connections -> Edit connection. Choose the needed accounts and press Done. 

• Can I connect accounts to the spaces that I am invited to?

  Yes, but you have to be invited as an Editor to do that.